Returns & Refunds
*Return requests must be made within 14 days of receiving your order.
*Custom and Made To Order rings are not eligible for a return.
Not your forever ring?
We understand that sometimes a ring just isn’t “the one”, so we very happily accept returns. You have 14 days from receiving your order (determined by delivery date) to decide if it is right for you.
Custom and Made To Order rings are not eligible for a return.
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How to apply
2. Our team will be in touch shortly after with shipping details, from which you will have 7 days to ship your return.
3. After we receive your return and it has been inspected we will issue any applicable refund.
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Restocking fees
Returning orders are subject to a restocking fee that will be deducted from the refund amount. This fee covers our costs for shipping & handling, transaction & processing fees, and the cost to assess and professionally clean returned item/s.
Any returning items that are not in perfect "As New" condition, will have the restocking fee raised to 45% of the order total, as the items can no longer be sold. So please check your item/s before returning.
*Custom and Made To Order rings are not eligible for a return.
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Terms and Conditions
Applications for returns must be made within 14 days of receiving your initial order. We classify an order as received when tracking shows it has been delivered.
Approved returns will be subject to a restocking fee which applies to the order total.
Custom and Made To Order rings are not eligible for a return.
If your order is returned damaged (including but not limited to: scratches, scuffs, fading, stains, chips, or breaks), a 45% restocking fee will be applied to the order total. This amount will be deducted from the refund amount.
All returns must be approved via our return request form or via our support team. We do not accept any returns that are not pre-approved.
We do not accept returns for items that have been previously exchanged, or have been replaced using our Lifetime Replacement Guarantee.
We do not accept responsibility for items lost in transit that we did not send or pay for ourselves.
Returns must be shipped back to us within 7 days of approval. Please keep lodgement receipts and tracking numbers.
Refunds or replacements will not be issued until all item/s are returned. No exceptions. Applies to all change of mind returns, faulty/defective item returns, and items returned with damage/wear and tear.
All returns for change of mind are at our discretion and must be approved. We reserve the right to deny any change of mind return. Any suspicious behaviour will void the option for a return.
All prices at the time of ordering are final. If prices are reduced in the future, we do not accept returns for the purpose of repurchasing at the lower price.
All refunds will be processed using the original method of payment. Under no circumstances will funds be deposited into a different account or method of payment.
Returns for orders made with a gift card or store credit, will be refunded to a gift card or store credit. Under no circumstances will we refund to a different method of payment (credit cards, bank account, PayPal etc.).