*Returning items must be in "as new" condition.
Need a different size or style?
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How to apply
2. We will provide instructions on how to properly size your new ring using the ring sizing tool provided with your order.
3. After we confirm your size we will ship your new ring using the original method of shipment.
4. You receive your new ring, and return the old ring in the prepaid return mailer provided.
*A shipping fee of $10 AUD applies to orders valued under $70 AUD. This covers the cost to ship your exchange, and also provides you with a prepaid return mailer for your old ring/s.
*Rings must be return in "As New" condition. Damaged rings will incur additional charges.
Terms and Conditions
Applications for a Size Exchange must be made within 14 days of receiving your order. If your order exceeds this, please contact our team.
If a second size exchange is required within the 14 day period, there will be an additional fee, and all rings from the applicable order must be returned to us before a new ring is sent.
All paid exchanges are final and the amount paid to exchange will not refunded.
To qualify for our a Size Exchange, your ring must have no visible signs of wear and tear, scratches or damage of any kind.
We do not accept returns for items once they have been exchanged. So please ensure you are happy with your purchase before requesting an exchange.
After you receive your exchange, you will have 14 days to return any other rings in your possession. Failure to do so will void all services, and incur a charge.
All exchanges are at our discretion and must be approved. Any suspicious behaviour will void the option for an exchange or return.