Frequently Asked Questions

Have questions?

We have the answers.
Below you will find the answers to our most commonly asked questions. If we have missed anything or you need further assistance, please don't hesiiate to contact our team.
 Contact Us


Sizing Your Ring 

We have a number of options available to find your perfect fit. Please visit our sizing page to find out more.

Find Your Size Here

All of our rings can be exchanged within 14 days of receiving your order (as determined by tracking). Orders over $70 AUD include one free exchange!

To find out more, please visit our exchange page.

Exchange Information

Due to the extreme strength of these metals, they cannot be resized. But rest assured, all orders are eligible for an exchange to ensure you will get the perfect size.

Other Services

We do not offer engraving on our products to protect our customers and their right to return and exchange items. However, for the cleanest results, we highly recommend laser engraving!
Absolutely! We highly recommend having your ring laser engraved by a professional. Due to the strength of our rings, we do not recommend traditional pen/hand/etch engraving as it can lead to poor legibility and comprise the strength of your ring. 
Sorry, we do not offer custom pieces. 


Shipping & Tracking

All orders include tracking. We use only the safest couriers to ensure your order arrives on time and in one piece.

To track your order we recommend finding your shipping confirmation email which will have all the required information.

We recommend visiting our shipping page for the most up to date shipping & handling times.

Shipping Times

Other Questions

Of course! All hospitals will be equipped to safely remove your ring. Please visit a medical professional immediately if you need urgent assistance.

We recommend visiting our metal guide page for a comparison of our available rings.

Metal Guide