Frequently Asked Questions

FAQ

Sizing

We strongly suggest all potential buyers are sized for a comfort fit or standard fit ring by a professional jeweller. If you are unsure if you need a comfort or standard fit size, please contact us and we will be more than happy to help.

All rings include ONE free size exchange that is valid for 14 days after receiving your order. That means no restocking fee or additional postage charges to ship your replacement ring. We also provide a prepaid return mailer completely free of charge to make the process as easy and straightforward as possible.

* Please note, Canadian addresses do not qualify for prepaid return shipping. 

Due to the extreme strength of these metals, they cannot be resized. We recommend getting sized by a professional jeweller before purchasing. But rest assured, all orders include ONE free size exchange to ensure you will get the perfect size.

Please visit our sizing page for more information, or by clicking here.

 

Services

We do not offer engraving on our products to protect our customers and their right to return and exchange items. We would encourage all buyers to avoid engraving when purchasing luxury items online as engraved items cannot be returned or exchanged.
Absolutely! We highly recommend having your ring laser engraved by a professional. Due to the strength of our rings, we do not recommend traditional pen/hand/etch engraving as it can lead to poor legibility and comprise the strength of your ring. 
We do not offer custom pieces.

 

Shipping

All orders include tracking. We use only the safest couriers to ensure your order arrives on time and in one piece.

We use Australia Post (AusPost) for all of our orders. You can track your parcel via their website by clicking here.

Please visit our Shipping information page for more information, or by clicking here.

Other

Of course! All hospitals will be equipped to safely remove your ring. Please visit a medical professional immediately if you need urgent assistance.

Please visit our metal guide for more information, or by clicking here.