Free Size Exchange
All rings include ONE free size exchange that is valid for 14 days after receiving your order. That means no restocking fee or additional postage charges to ship your replacement ring. We also provide a prepaid return mailer completely free of charge to make the process as easy and straightforward as possible.
Please note: Canadian addresses do not qualify for prepaid return shipping and must pay return shipping costs.
How to Apply
Contact our team within 14 days of receiving your order. Provide your original order number and the email address used when purchasing.
We will provide instructions on how to properly size your new ring using the ring sizing tool provided with your order.
We will ship your new ring using the original method of shipment.
You return your current ring per the instructions provided by our team.
If you would like to apply for an exchange, please contact our team within 14 days of receiving your order.
Terms and Conditions
Applications for our Free Size Exchange must be made within 14 days of receiving your order.
If a second size exchange is required within the 14 day period, there is a $25 fee, and all rings from the applicable order must be returned to us before a new ring is sent.
To qualify for our Free Size Exchange, your ring must have no visible signs of wear and tear, scratches or damage of any kind.
We do not accept returns for items once they have been exchanged. So please ensure you are happy with your purchase before requesting an exchange.
All exchanges are at our discretion and must be approved. Any suspicious behaviour will void the option for an exchange or return.
Canadian addresses do not qualify for prepaid return shipping and must pay return shipping costs.